Edit, Download, and Sign the 2024 Over-the-Counter Health & Wellness Order Form

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How do I fill this out?

Filling out this order form requires attention to your plan's allowance and accurate personal details. Ensure that you provide payment information if your order exceeds your allowance. Follow the instructions closely to ensure a smooth ordering process.

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How to fill out the 2024 Over-the-Counter Health & Wellness Order Form?

  1. 1

    Check your OTC allowance in your Summary of Benefits.

  2. 2

    Fill out the Health and Wellness Products Order Form completely.

  3. 3

    Specify the month for which you want to receive the order.

  4. 4

    Include payment information if necessary, but avoid sending cash.

  5. 5

    Review your order before mailing or faxing it to CenterWell Pharmacy.

Who needs the 2024 Over-the-Counter Health & Wellness Order Form?

  1. 1

    Humana members who have an OTC allowance for purchasing health products.

  2. 2

    Individuals in need of reliable instructions for submitting health and wellness orders.

  3. 3

    Caregivers managing OTC product orders for family members under Humana plans.

  4. 4

    Health professionals assisting patients with OTC product selections and orders.

  5. 5

    Sales agents guiding clients on how to use their OTC benefits effectively.

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What are the important dates for this form in 2024 and 2025?

Members should note submission deadlines: for monthly allowances, orders should be submitted by the 20th of each month, and for quarterly allowances, by the 20th of the last month of each quarter (March, June, September, December).

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What is the purpose of this form?

The primary purpose of this form is to provide Humana members a systematic way to order eligible Over-the-Counter health and wellness products. It outlines the necessary steps and conditions required for placing an order efficiently. Additionally, it ensures users are aware of their allowances and how to utilize them effectively.

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Tell me about this form and its components and fields line-by-line.

The form consists of several fields to capture essential customer information and order details.
fields
  • 1. Member ID: Unique identifier found on the Humana ID card.
  • 2. First Name: Member's first name.
  • 3. Last Name: Member's last name.
  • 4. Date of Birth: Member's date of birth.
  • 5. Gender: Selection between Male and Female.
  • 6. Address Details: Includes street number, street name, apartment/suite number, city, state, and zip code.
  • 7. Phone Numbers: Daytime and evening contact numbers.
  • 8. Order Month: Select the month for delivery.
  • 9. Payment Information: Includes credit/debit card details if applicable.

What happens if I fail to submit this form?

If you fail to submit this form, your order for OTC products may not be processed, leading to potential delays in receiving necessary health items. It is crucial to ensure all parts of the form are completed before submission to avoid complications.

  • Order Delays: Your order will not be processed until the form is correctly submitted.
  • Incorrect Orders: Missing information may lead to receiving the wrong products.
  • Loss of Benefits: Failure to use the allowance within the specified timeframe could result in loss of available funds.

How do I know when to use this form?

You should use this form when you need to order Over-the-Counter health and wellness products as part of your Humana benefits. This form is particularly relevant before the monthly or quarterly deadlines to ensure you utilize your allowance efficiently.
fields
  • 1. Monthly Orders: Use this form to place monthly orders before the 20th.
  • 2. Quarterly Orders: Applicable for quarterly allowances, submit by the 20th of the last month.
  • 3. Health Management: Ideal for members managing personal healthcare needs with OTC products.

Frequently Asked Questions

How do I check my OTC allowance?

You can verify your OTC allowance by checking your Summary of Benefits or by contacting customer service.

What should I do if my order exceeds my allowance?

If your order exceeds your allowance, include payment information such as a check or credit card to cover the additional costs.

Can I change my delivery month?

You can specify which month you want to receive your order on the form; if you don't select one, it will be processed for the month received.

How long does it take for my order to arrive?

Orders typically take 10-14 business days to arrive from the time they are received.

Are refunds available for my order?

Returns and refunds are not accepted for properly dispensed items, so ensure your order is correct.

Can I add products after submitting my order?

Once an order is submitted, you cannot add items; you may need to place a new order.

What if I receive a different product than ordered?

If you receive a product different from your order, contact CenterWell Pharmacy immediately.

How do I contact customer service for help?

Customer care specialists are available by calling the number on your member ID card.

Do I need to pay for orders less than my allowance?

If your total order is less than your plan's allowance, no payment is required.

Can I edit the PDF before I submit it?

Yes, you can edit the PDF on PrintFriendly before downloading for submission.

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