Edit, Download, and Sign the Dispute Resolution Program Form for Verizon Customers
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How do I fill this out?
To fill out this form, begin by providing your personal information at the top section. Next, describe the nature of your dispute in detail. Finally, ensure to sign and submit the form according to the provided instructions.

How to fill out the Dispute Resolution Program Form for Verizon Customers?
1
Start by filling in your name and address.
2
Select the issues related to your complaint.
3
Provide details regarding your dispute with Verizon.
4
Sign and date the form.
5
Submit the completed form as instructed.
Who needs the Dispute Resolution Program Form for Verizon Customers?
1
Verizon Wireless customers experiencing service issues.
2
Individuals disputing charges on their billing statements.
3
Customers who believe they have been misled by Verizon advertising.
4
Users seeking resolution for device performance problems.
5
Any consumer needing formal mediation regarding their account.
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What are the instructions for submitting this form?
Submit your completed form by mailing it to BBB National Programs at the address provided in the document. Alternatively, you can send it via email to verizondr@bbbnp.org or fax it to 703-247-9700. Ensure all relevant documents are attached to support your submission for effective processing.
What are the important dates for this form in 2024 and 2025?
Ensure that you review relevant dates for filing disputes in 2024 and 2025. Specific deadlines may impact your ability to submit a complaint. Always check for updates regarding dispute resolution schedules.

What is the purpose of this form?
The purpose of this form is to facilitate communication between Verizon Wireless customers and the BBB's dispute resolution program. It allows users to formally request arbitration for unresolved issues. By submitting this form, customers can seek remedies for various complaints, ensuring their concerns are addressed adequately.

Tell me about this form and its components and fields line-by-line.

- 1. Personal Information: Includes fields for the user's name, address, and contact details.
- 2. Description of Dispute: A space for users to detail their complaints regarding Verizon Wireless services.
- 3. Signature: Requires the user's signature and date to authenticate the request.
What happens if I fail to submit this form?
Failure to submit the form correctly may result in delays in resolving your dispute. Incomplete forms can lead to automatic rejection or request for further information.
- Incomplete Information: Missing details can hinder the processing of your arbitration request.
- Delayed Response: Failure to comply with submission guidelines may slow down the response time.
- Ineligibility for Arbitration: Incorrectly submitted forms might lead to ineligibility for dispute resolution.
How do I know when to use this form?

- 1. Billing Discrepancies: Use this form to address issues related to billing and unauthorized charges.
- 2. Device Performance Issues: If your device is underperforming, this form provides a means to seek resolution.
- 3. Service Quality Complaints: Use this form for complaints related to network performance and service quality.
Frequently Asked Questions
What is the purpose of this form?
This form is used for filing disputes against Verizon Wireless through arbitration.
Who can fill out this form?
Any Verizon Wireless customer facing issues with service or billing can complete this form.
How do I submit this form?
You can submit the form via mail, email, or fax as per the instructions.
What if I need to edit the form?
PrintFriendly allows you to edit the PDF easily before submission.
Is there a fee for filing this dispute?
There may be fees associated with arbitration, which should be confirmed ahead of time.
Can I save the edited form?
You can download the edited form after making changes, but please check current capabilities.
What documents do I need to include?
Include all relevant bills, contracts, or correspondence that support your claim.
How long does the arbitration process take?
The timeline for arbitration can vary based on the specifics of the case.
Can I get help filling out this form?
Yes, you can consult customer service or legal advisors for assistance.
What happens if my form is incomplete?
An incomplete form may delay the processing of your dispute.
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