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How do I fill this out?

To fill out this document, start by carefully reading each section to understand your rights and responsibilities as a tenant. Gather any necessary personal information before beginning, such as your National Insurance number. Follow the instructions methodically to ensure accurate completion.

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How to fill out the Guide for New Customers at WHG?

  1. 1

    Read through the entire document to understand the requirements.

  2. 2

    Gather required information like your tenancy agreement and identification.

  3. 3

    Fill out each section logically, following the provided instructions.

  4. 4

    Review your information for accuracy before submission.

  5. 5

    Submit the completed document as instructed in the guide.

Who needs the Guide for New Customers at WHG?

  1. 1

    New tenants looking for guidance on their tenancy agreement.

  2. 2

    Individuals seeking information about WHG's services.

  3. 3

    Residents needing assistance with repairs or maintenance.

  4. 4

    People interested in understanding their rights as tenants.

  5. 5

    Anyone wanting to change or terminate their tenancy.

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What are the instructions for submitting this form?

To submit this form, please ensure all sections are filled out completely and accurately. You can submit it via email to enquiries@whgrp.co.uk or through our customer service center during office hours. Physical submissions can be made at any WHG office; ensure to check the office hours before visiting.

What are the important dates for this form in 2024 and 2025?

Currently, there are no specific important dates associated with this form for 2024 or 2025.

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What is the purpose of this form?

The purpose of this form is to provide new customers with a comprehensive understanding of their tenancy with WHG. It outlines essential duties, rights, and available assistance that residents can access. The aim is to ensure that tenants feel informed and supported in their new homes.

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Tell me about this form and its components and fields line-by-line.

This form contains fields that detail tenant responsibilities, information about rent payments, and repair reporting protocols.
fields
  • 1. Tenancy Agreement: An essential contract outlining the rights and responsibilities of both the tenant and landlord.
  • 2. Access: Guidelines on how and when landlords can access the property for maintenance and inspections.
  • 3. Repairs Service: Details on how tenants can report issues and the expected timeline for repairs.
  • 4. Compliments & Complaints: A section for tenants to provide feedback on services received.
  • 5. Fire Safety: Information on fire prevention measures and safety protocols within the home.

What happens if I fail to submit this form?

If this form is not submitted correctly, it may delay your tenant processes and access to services. You may miss important information regarding your responsibilities and rights as a tenant.

  • Delayed Tenancy Setup: Failure to submit can result in postponed access to your new home.
  • Loss of Rights: Not completing the necessary forms may impact your awareness of tenant rights.
  • Service Delays: Inadequate submission could lead to delays in repair requests and other essential services.

How do I know when to use this form?

You should use this form when you receive your tenancy agreement. It is essential for understanding your responsibilities and the available services.
fields
  • 1. Moving into a New Property: Complete the form to familiarize yourself with your new tenancy.
  • 2. Reporting Repairs: Utilize the guide to understand how to report maintenance issues effectively.
  • 3. Reviewing Rights and Responsibilities: Refer to the document for guidance on tenant rights.

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