Michelin eBusiness Process Claims Guide
This reference guide provides instructions for using the Michelin eBusiness 'Process Claims' module. It is specifically designed for National Account and Truck Associate Dealers. Users will be able to understand how to process claims effectively through this document.
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How do I fill this out?
To fill out this form, first enter your User ID and Password to log in to the Michelin B2B Portal. Then, navigate to the 'Process Claims' section from the EBusiness menu. Lastly, follow the prompts to complete each required field on the form.

How to fill out the Michelin eBusiness Process Claims Guide?
1
Log in using your User ID and Password.
2
Select 'Process Claims' from the EBusiness menu.
3
Enter the required details including the Form Number.
4
Select the National Account or TAD customer.
5
Click 'Continue' to submit the claim.
Who needs the Michelin eBusiness Process Claims Guide?
1
Dealers that need to process claims for tire installations.
2
National accounts managing their tire inventory.
3
Truck associations needing to submit delivery receipts.
4
Fleet managers overseeing tire maintenance and claims.
5
Retailers involved in Michelin's TAD program.
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What are the instructions for submitting this form?
To submit this form, ensure all required fields are completed. You can send the document via fax to the provided number or email it to the designated email address. For postal submissions, please mail it to the designated physical address listed in the contact section.
What are the important dates for this form in 2024 and 2025?
Key dates for using this form include the release of updated guidelines on 02/21/2018. Ensure to process your results by deadlines set for 2024 and 2025 as communicated by Michelin.

What is the purpose of this form?
The purpose of this form is to facilitate the seamless processing of claims related to Michelin's tire services. It allows dealers and associated accounts to submit their claims efficiently while ensuring that all necessary information is provided. Utilizing this form streamlines communication and documentation essential for business operations.

Tell me about this form and its components and fields line-by-line.

- 1. User ID: The identification required to log in to the B2B portal.
- 2. Password: The password associated with your User ID.
- 3. Form Number: A seven-digit number required to identify the claim.
- 4. National Account: The specific customer account for which the claim is processed.
- 5. Claim Details: Information related to the type and nature of the claim.
What happens if I fail to submit this form?
Failing to submit this form can result in delays in processing your claims. It may lead to loss of revenue and increased complications with inventory management. Ensuring timely submission is vital for operational efficiency.
- Claim Delays: Delays in processing claims can affect timelines for receiving payments.
- Inventory Issues: Failure to submit can disrupt inventory reconciliations and management.
- Customer Dissatisfaction: Improper processing may lead to dissatisfaction among customers, affecting retention.
How do I know when to use this form?

- 1. Filing Claims: Use this form when filing for claims related to tire services.
- 2. Inventory Reporting: Utilize this document for reporting discrepancies in tire inventory.
- 3. Service Documentation: Employ this form to document service transactions for Michelin products.
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Yes, customer support is available for any questions you may have.
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