Progressive iSupplier FAQ and Getting Started Guide
This document provides comprehensive FAQs and instructions on how to get started with Progressive's iSupplier. It includes information on how to log in, enter bank details, update information, and more. Essential for suppliers working with Progressive.
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How do I fill this out?
To fill out this guide, follow the detailed instructions provided for each section. Ensure you have all the necessary information at hand. The instructions are step-by-step to help you through the process efficiently.
How to fill out the Progressive iSupplier FAQ and Getting Started Guide?
1
Log on to iSupplier.
2
Enter your banking information.
3
Update your physical and email address if needed.
4
Access your banking and invoice details.
5
Submit proof of insurance if required.
Who needs the Progressive iSupplier FAQ and Getting Started Guide?
1
Suppliers working with Progressive need it to register and manage their information.
2
Financial officers need it to enter and update banking details for EFT payments.
3
HR representatives need it to update physical and email addresses for notifications.
4
Claims representatives need it to manage user roles and access.
5
Compliance officers need it to submit and manage proof of insurance documents.
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What are the instructions for submitting this form?
To submit your information, log on to iSupplier portal at https://suppliers.progressive.com/. For proof of insurance, attach the electronic copy in the Deliverables section or fax the paper copy to 866-744-5542, attention: NWS Compliance. Email any inquiries to isuppliersupport@progressive.com or NWS_Compliance@progressive.com for insurance-related questions.
What are the important dates for this form in 2024 and 2025?
Ensure your information is updated by the end of each fiscal year to avoid any disruptions. Regularly check for updates every quarter.
What is the purpose of this form?
The purpose of this guide is to facilitate the process of managing your supplier account with Progressive. It provides step-by-step instructions on various tasks such as logging in, updating information, and submitting necessary documents. By following this guide, suppliers can ensure their information is accurate and up-to-date, enabling smooth operations and timely payments.
Tell me about this form and its components and fields line-by-line.
- 1. URL for iSupplier: Provides the link to access the iSupplier portal.
- 2. Bank Information: Detailed steps to enter or update banking information for EFT payments.
- 3. User Roles: Description of different user roles and their permissions.
- 4. Contact Information: Instructions to update physical address, email, and other contact details.
- 5. Proof of Insurance: Steps to submit proof of insurance certificates and manage compliance.
What happens if I fail to submit this form?
Failing to submit this information can lead to disruptions in payment and compliance issues. Ensure all details are accurate and up-to-date.
- Payment Delays: Incorrect or missing bank information can cause payment delays.
- Compliance Issues: Failure to submit proof of insurance can lead to compliance issues and potential penalties.
- Account Access Problems: Not updating user roles can restrict access to essential account features.
How do I know when to use this form?
- 1. Registering as a Supplier: Use the guide to register and set up your account for the first time.
- 2. Updating Bank Information: Follow the steps to update your bank details for seamless EFT payments.
- 3. Adding or Removing Users: Ensure the right users have access and permissions by following the guide.
- 4. Submitting Proof of Insurance: Submit necessary documents to meet compliance requirements.
- 5. Resolving Payment Discrepancies: Refer to the guide to find contact information and steps to resolve payment issues.
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What information do I need to enter after logging on to iSupplier?
You need to enter your banking information to ensure payments from Progressive via EFT.
How do I reset my iSupplier password?
Log on to iSupplier, click on the 'Login Assistance' link, enter your 'User Name,' click 'Forgot Password,' and follow the instructions.
How do I view users associated with my account?
Log on to iSupplier, click on the 'Admin Tab,' and then click on 'Contact Directory' to view associated users.
What are the hours of operation for Progressive iSupplier support?
The support team is available Monday through Friday, 8:00 am-5:30 pm EST.
How do I update my physical address in iSupplier?
Log on to iSupplier, click on the 'Admin Tab,' click on 'Address Book,' update the information, and save changes.
Who do I contact if I have a discrepancy with a payment?
Contact your dedicated Claims Representative, or if unknown, call the iSupplier Support Line at 877-616-7473.
How do I submit proof of insurance to Progressive?
Log into iSupplier, navigate to the 'Orders' tab, update the deliverable corresponding to the email notice, and attach the insurance certificate.
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