Pueblo of Laguna IT Program Standard Operating Procedures
This document outlines the standard operating procedures for the Pueblo of Laguna Information Technology Program. It provides guidelines for employees and system users regarding technical services, software maintenance, and IT support. Users will find essential contacts and responsibilities defined within this document.
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How do I fill this out?
To fill out this document, begin by reviewing the prerequisites needed for IT services. Identify the specific needs regarding software or hardware assistance. Complete the necessary work order form based on the outlined procedures.
How to fill out the Pueblo of Laguna IT Program Standard Operating Procedures?
1
Review the IT service needs carefully.
2
Complete the required work order form.
3
Submit the work order to the IT Program.
4
Wait for confirmation or follow-up from the IT team.
5
Implement the IT recommendations or solutions provided.
Who needs the Pueblo of Laguna IT Program Standard Operating Procedures?
1
New employees who require IT services for onboarding.
2
Department heads needing to request technical assistance.
3
Staff members troubleshooting their computer issues.
4
Project managers who need to ensure IT resources for project success.
5
Anyone seeking training or advice regarding software use.
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What are the instructions for submitting this form?
To submit this form, please complete all required fields and ensure your contact information is accurate. You may send the completed form via email to the IT Program staff at dprice@lagunapueblo-nsn.gov or rallison@lagunapueblo-nsn.gov. Alternatively, you can deliver it in person to the Pueblo of Laguna IT Program located at 22 Capital Road, Laguna, NM 87026.
What are the important dates for this form in 2024 and 2025?
Important dates related to the IT Program services will be announced periodically. Keep an eye on updates regarding deadlines for requests and IT initiatives throughout 2024 and 2025. Stay informed by regularly checking the Pueblo of Laguna IT Program's updates.
What is the purpose of this form?
The purpose of this form is to streamline IT service requests within the Pueblo of Laguna. It serves as a guide to ensure that employees can effectively communicate their technical needs while abiding by established protocols. Additionally, it helps the IT Program maintain an efficient workflow and provide timely support to improve overall government operations.
Tell me about this form and its components and fields line-by-line.
- 1. Employee Name: The name of the employee requesting IT support.
- 2. Department: The department under which the request is being made.
- 3. Description of Issue: A detailed explanation of the technical issue or request.
- 4. Priority Level: An indication of the urgency of the request.
- 5. Contact Information: The contact details for follow-up communication.
What happens if I fail to submit this form?
Failure to submit this form on time may result in delays in receiving IT support or solutions to technical issues.
- Delayed IT Support: Without proper submission, your request may not be addressed in a timely manner.
- Unresolved Issues: Technical problems may persist if requests are not formally documented.
- Lack of Resource Allocation: Critical resources may not be available if requests are not submitted.
How do I know when to use this form?
- 1. Before an IT Project: Submit your needs in advance to prepare for project requirements.
- 2. When Software Issues Arise: Use the form to report any malfunctions related to software applications.
- 3. For Hardware Requests: Utilize it to request new or upgraded hardware devices.
Frequently Asked Questions
How can I access the IT service forms?
You can find the IT service forms embedded in the document or access them through the IT Program's website.
What should I do if I encounter issues with the software?
Report the issue by completing a work order as described in the document.
Can I submit my requests online?
Yes, you can submit requests digitally through the designated forms in this PDF.
What if I need software that is not listed?
You will need to complete a work order to request approval for any unsupported software.
Is there training available for new software?
Training requirements should be submitted via work order and may be organized by the IT Program.
How do I contact the IT department?
Contact information for IT staff is provided in the document for any inquiries.
Can I request a hardware upgrade?
Yes, any hardware requests must also go through the IT work order system.
What constitutes a technical issue?
Any malfunction or issues relating to software, hardware, or network access is considered a technical issue.
How do I report a network outage?
Network issues should be reported immediately through the IT work order process.
Will my request be addressed quickly?
The IT Program aims to respond to all requests in a timely manner based on urgency and resources.
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