SIMS Frequently Asked Questions for Louisiana Users
This file provides essential frequently asked questions about the Louisiana Department of Health's Statewide Incident Management System (SIMS). It offers guidance for users on how to request accounts, manage passwords, and utilize training resources. A must-read for Direct Service Providers, Support Coordinators, and other stakeholders.
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How do I fill this out?
To efficiently fill out this file, start by reviewing the frequently asked questions regarding the SIMS application. Ensure you have all necessary documentation, including the SIMS User Attestation form. Follow the provided links for guides and important information to aid your registration process.

How to fill out the SIMS Frequently Asked Questions for Louisiana Users?
1
Review the frequently asked questions about SIMS.
2
Gather necessary documents like the SIMS User Attestation form.
3
Complete the SIMS New User Signup form meticulously.
4
Submit the required forms through the specified channels.
5
Wait for the confirmation email with login details.
Who needs the SIMS Frequently Asked Questions for Louisiana Users?
1
Direct Service Providers need this file to understand the SIMS login process.
2
Support Coordinators require it for submitting incidents properly.
3
Support Coordinator Supervisors utilize it for managing user accounts.
4
Regional Office Staff may need this to access training materials.
5
New users need guidance on the registration process and account management.
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What are the instructions for submitting this form?
To submit this form, ensure all fields are properly filled out and required documents are attached. You can send the completed forms to SIMSWaiver@la.gov via email or contact the OTS Helpdesk for assistance with any issues. Additionally, you may need to visit the designated office at 628 N. 4th Street, Baton Rouge, LA 70802 for in-person submissions if necessary.
What are the important dates for this form in 2024 and 2025?
For the year 2024, ensure to submit any forms by March 16 to stay compliant. Review important updates on any policy changes by the end of each fiscal quarter. In 2025, keep an eye on the revised user agreement that may be issued after March.

What is the purpose of this form?
The purpose of this form is to streamline the process for users of the Statewide Incident Management System (SIMS) in Louisiana. It serves to clarify common queries and provide guidance on account setup, password management, and incident reporting. Effective utilization of this form aids Direct Service Providers and Support Coordinators in fulfilling their roles responsibly.

Tell me about this form and its components and fields line-by-line.

- 1. User Name: The unique identifier for the SIMS user.
- 2. Password: Secure password required for account access.
- 3. Email: Email address for receiving login information.
- 4. Agency Name: The name of the agency the user is affiliated with.
- 5. Role: Specifies the user's role within SIMS.
What happens if I fail to submit this form?
Failure to submit the form may result in the inability to access SIMS and carry out essential duties. This can delay incident reporting and hinder operational efficiency.
- Account Access Delay: Users may be unable to log in if their account is not set up.
- Incident Reporting Issues: Without submission, users cannot report incidents timely.
- Training Materials Access Denied: Inability to obtain necessary training resources for users.
How do I know when to use this form?

- 1. Account Creation: Utilize the form when applying for a new SIMS account.
- 2. Password Reset: Employ this form to reset a password if forgotten.
- 3. Incident Report Submission: Essential for providing timely incident reports.
Frequently Asked Questions
How do I access the SIMS application?
You can access SIMS by visiting the URL: ldh.la.gov/sims.
What should I do if I forget my password?
Contact the OTS Helpdesk at 225-219-6900 for a password reset.
Are training resources available for SIMS users?
Yes, training videos and guides are available for various roles.
How can I request a SIMS account?
Complete the SIMS User Attestation form and submit it.
What happens if my password expires?
You will receive a prompt to reset your password upon login.
How do I switch roles in SIMS?
Select your desired role from the dropdown menu in the 'Role' field.
What should I do if I don't receive my login credentials?
Email SIMSWaiver@la.gov to check the status of your account.
How do I report an incident as a Direct Service Provider?
Login to SIMS, navigate to 'Providers chapter,' and follow the steps.
Is there a maximum number of users allowed per agency?
Yes, agencies have a limit on the number of SIMS users.
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Use the editing tools to modify content and layout to suit your needs.
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