BIS Return Merchandise Authorization Form Guidelines
This document provides detailed information for the BIS Return Merchandise Authorization process. It includes customer information, return shipping options, and instructions for filling out the form. Follow the guidelines to ensure a smooth return process.
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How do I fill this out?
Filling out the BIS Return Merchandise Authorization (RMA) Form is straightforward. Begin by providing the necessary customer information like your name and address. Then, follow the prompts to detail the items you wish to return, including reasons for the return.
How to fill out the BIS Return Merchandise Authorization Form Guidelines?
1
Enter your personal information including BIS RMA number.
2
Specify the items you want to return using their item numbers.
3
Select the reason for the return from the provided categories.
4
Include any additional comments if necessary.
5
Submit the completed form along with your package for processing.
Who needs the BIS Return Merchandise Authorization Form Guidelines?
1
Customers who have received damaged items need this form to initiate a return.
2
Shoppers dissatisfied with their purchase can fill out this form to get a refund.
3
Anyone who ordered the wrong item can use this to return the unwanted goods.
4
Businesses returning defective products to comply with their internal policies require this form.
5
Users wanting to exchange items for different models or sizes must submit this authorization.
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What are the instructions for submitting this form?
To submit your return, attach the completed RMA form on the outside of the package alongside the goods for return. Send the package to Broadcast Integration Services at 4 14th Street, #421, Hoboken, NJ 07030. For further assistance, reach out to customer service via email at orders@bis-tv.com or call (855) 777-3984.
What are the important dates for this form in 2024 and 2025?
For 2024, remember that returns must be initiated within 14 days of receipt. For items purchased in 2025, continue to adhere to the same return policy by contacting customer service promptly after your purchase.
What is the purpose of this form?
The BIS Return Merchandise Authorization form serves to facilitate the return of products purchased from Broadcast Integration Services. It provides an organized format for customers to detail their return reasons and item information. This process ensures both outstanding customer service and efficient handling of returns.
Tell me about this form and its components and fields line-by-line.
- 1. BIS RMA #: A unique return merchandise authorization number assigned for tracking.
- 2. Name: The name of the customer submitting the return.
- 3. Address: The customer's address for return shipping.
- 4. City, State, Zip: The city, state, and zip code of the return address.
- 5. Email Address: Email to contact the customer regarding the return.
- 6. Payment Method: The payment type used for the original purchase.
- 7. Return Reason Codes: Codes that describe the reasons for the return.
- 8. Description: Details about the item being returned.
- 9. Replacement Product Information: Details if a replacement is requested.
What happens if I fail to submit this form?
Failure to submit the form correctly may result in processing delays for your return. If you neglect to include required information, BIS may require additional communication before approval. It is essential to include accurate and complete information to expedite your return.
- Incomplete Information: Missing items or details may delay processing.
- Missing RMA Number: Returns will be rejected without an authorized RMA number.
- Non-compliance with Policies: Not following return guidelines can lead to denied requests.
How do I know when to use this form?
- 1. Returning Damaged Goods: If your item arrived damaged or defective, use this form to initiate your return.
- 2. Dissatisfaction with Purchase: For customers not satisfied with their items, this form helps process returns.
- 3. Wrong Item Ordered: If the incorrect item was received, utilize this document to facilitate an exchange or return.
Frequently Asked Questions
How do I request an RMA number?
Contact BIS customer service via email or phone to obtain your RMA number for returns.
Is there a time limit for returns?
Yes, you are required to request a return within fourteen days of receiving your order.
What is the restocking fee for returns?
All returns may be subject to a minimum 25% restocking fee depending on item condition and manufacturer's policy.
How do I fill out the return form?
Provide your details, select reasons for return, and submit the completed form along with your products.
What should I do if my item arrived damaged?
Fill out the RMA form, mention 'Arrived Damaged' as your return reason, and submit it.
Can I return items without an RMA number?
No, returns will not be processed without an approved RMA number.
What happens to my refund once my return is approved?
Refunds will be processed and credited to the same payment method used for the purchase.
Can I exchange an item instead of returning it?
Yes, you can indicate an exchange on the RMA form and specify the desired item.
What condition must returned items be in?
Items must be in new condition, in original packaging, with no signs of use.
How do I contact customer support for questions?
Reach out to BIS customer support via email or by phone during business hours for assistance.
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