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How do I fill this out?
Filling out the return form is simple and straightforward. Begin by gathering your packing list and completing all required fields. Follow the instructions carefully to ensure a smooth return process.
How to fill out the High Performance Identity Return Exchange Form?
1
Retrieve your packing list from your shipment.
2
Fill in the return form completely with the necessary information.
3
Prepare your items in original packaging and in 'as-new' condition.
4
Seal your return package securely before shipping.
5
Allow adequate time for processing your return or exchange.
Who needs the High Performance Identity Return Exchange Form?
1
Customers who received defective items will need this form to process a return.
2
Individuals who ordered the wrong sizes can use this form to initiate exchanges.
3
Shoppers who are unsatisfied with their purchase need this form for refunds.
4
Employees exiting the company may require the form for final returns.
5
Any customer seeking to return personalized items will still need to fill out this form.
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What are the instructions for submitting this form?
To submit this form, ensure that you have filled out all required fields. Include this form with your return package and send it to HPI Returns, 304 Superior Drive, Eudora, AR 71640. For additional inquiries or to confirm your packing list number, call HPI toll-free at 800-729-9050.
What are the important dates for this form in 2024 and 2025?
For returns and exchanges processing in 2024 and 2025, ensure forms are filled by the 90-day limit post-purchase. Special holiday return policies may apply, so consult customer service for details.
What is the purpose of this form?
The purpose of this form is to facilitate the return and exchange process for customers of High Performance Identity. It ensures that all necessary information is collected for efficient processing. By providing clear instructions and designated areas for specific details, it streamlines the returns management for HPI.
Tell me about this form and its components and fields line-by-line.
- 1. Customer Name: The name of the customer completing the form.
- 2. Customer Address: The address where the customer can be reached.
- 3. City: The city of the customer's address.
- 4. State: The state of the customer's address.
- 5. Zip: The postal code of the customer's address.
- 6. Phone: The contact number for the customer.
- 7. Invoice Number: The order number associated with the transaction.
- 8. Reason for Return: The reason the customer is returning or exchanging an item.
What happens if I fail to submit this form?
Failure to submit this form may result in delayed processing of your return or exchange. Without the form, HPI may not be able to track your order properly, leading to potential issues.
- Delayed Processing: Your return or exchange request may take longer to process without a completed form.
- Inability to Track Return: HPI may struggle to identify your order in their system, causing confusion.
- Non-Refundable Returns: Missing forms can lead to items not being refunded as per company policies.
How do I know when to use this form?
- 1. Returning Defective Items: Use this form when items received are not in proper condition.
- 2. Exchanging Sizes: Essential for customers looking to swap sizes.
- 3. Requesting Refunds: Necessary for initiating a return for a full refund.
Frequently Asked Questions
How do I return a product using this form?
Complete the return form by providing your order details and the reason for return. Enclose the completed form with your return package.
Can I exchange items instead of returning them?
Yes, you can use this form to request exchanges by indicating the new item details on the form.
What should I do if I lost my packing list?
Call HPI customer service at 800-729-9050 for assistance in retrieving your packing list.
How long does it take to process returns?
Please allow 10-12 business days from the ship date for processing returns.
What if I receive the wrong item?
Use this form to report the issue and request a replacement item.
Do I need to pay for return shipping?
Customers are typically responsible for return shipping; please check company policy.
Is there a specific address for returns?
Yes, all return packages should be addressed to HPI Returns, 304 Superior Drive, Eudora, AR 71640.
What if my item is defective?
Indicate in the form that your item is defective to expedite the return process.
Can personalized items be returned?
Unfortunately, garments with personalized embroidery may not be returned.
When should I submit this form?
Submit this form within 90 days of receiving your order for the return to be processed.
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